Support

Contact Us

Email support@myheirlooms.com and a real person will get back to you, usually within one business day.

For privacy questions or data requests, write to privacy@myheirlooms.com.

MyHeirlooms Inc.
Washington, United States

Reporting Something

If someone has shared content in a museum that shouldn’t be there, or a family member is behaving abusively, email support@myheirlooms.com with the details. We review every report within 24 hours and remove content or remove the person from the museum where it’s warranted.

Common Questions

How do I delete my account?

In the app, open Account → Delete Account. Or sign in on the web at myheirlooms.com/account and delete it there. Your museum stays recoverable for 30 days in case you change your mind, then everything is permanently erased — photos, recordings, and stories included. If other family members are in your museum, they keep everything.

What happens to my recordings?

They stay in your museum. We use them to build your family’s archive and nothing else — they are never sold, never used for advertising, and never used to train anyone’s AI models. The Privacy Policy spells out exactly where your content goes.

I can’t sign in.

Make sure you’re using the same email address you signed up with. If a password reset email doesn’t arrive within a few minutes, check your spam folder, then email us and we’ll sort it out.

Something didn’t upload.

The app keeps unfinished uploads and retries them when you’re back on a good connection — you can close the app in the meantime. If something still hasn’t appeared after a while, email us and tell us roughly when you added it.

Which iPhones does it work on?

Any iPhone running iOS 17.6 or later.