Terms of Service
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1. Overview
MyHeirlooms is a digital service operated by MyHeirlooms Inc. (“Company,” “we,” “us,” or “our”). The MyHeirlooms service allows individuals and families to capture, store, organize, and reflect on personal objects, stories, photos, audio recordings, and related materials (collectively, the “Service”).
By creating an account, accessing, or using the Service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.
You must be at least 13 years old (or the minimum age required by law in your jurisdiction) to use the Service.
2. Your Content and Ownership
You retain full ownership of all photos, audio recordings, transcripts, text, and other materials you upload or create through the Service (“Content”).
To operate the Service, you grant the Company a non-exclusive, worldwide, royalty-free, revocable license to host, store, process, reproduce, display, and transmit your Content solely for the purpose of providing, maintaining, improving, and securing the Service, including making your Content accessible to people you explicitly invite to your space.
We do not claim ownership over your Content.
3. Family Spaces, Invitations, and Sharing
The Service may allow you to invite family members or others to view or contribute to shared spaces. You are responsible for managing access permissions and understanding that Content shared with others may be viewed, downloaded, or copied by those recipients.
We are not responsible for how invited users use or share Content once access is granted.
4. AI-Generated Features and Limitations
The Service may offer optional AI-assisted features, such as transcription, summaries, titles, object identification, or organizational suggestions.
You acknowledge that AI-generated outputs may be incomplete, inaccurate, or misleading; are provided for informational and organizational purposes only; and do not provide legal, historical, medical, genealogical, or appraisal advice.
You are solely responsible for reviewing, editing, and determining the appropriateness of any AI-generated output before relying on or sharing it.
5. Acceptable Use
You agree not to:
- Upload content you do not have the right to share.
- Upload content that is unlawful, abusive, or infringes on others’ rights.
- Attempt to access other users’ accounts or systems without authorization.
- Interfere with or disrupt the Service or its infrastructure.
- Use the Service to train competing AI models or scrape data without permission.
Zero tolerance for objectionable content and abusive behavior
We have zero tolerance for objectionable content and for abusive behavior toward other people using the Service. This includes content that is unlawful, hateful, harassing, threatening, sexually explicit, or that depicts, promotes, or facilitates violence or the exploitation of children — and it includes harassing, bullying, intimidating, or impersonating another member of a shared museum.
Objectionable content is removed and accounts that post it or that behave abusively toward others are suspended or terminated, without notice where the circumstances warrant it.
Reporting content or behavior
If someone has shared content in a museum that shouldn’t be there, or a family member is behaving abusively, email support@myheirlooms.com with the details. We review every report within 24 hours and, where it’s warranted, remove the content, remove the person from the shared museum, or terminate their account. The same commitment is set out on our Support page.
You do not have to wait for us: the owner of a shared museum can remove any member from it at any time, from the members list in the app. Removing someone ends their access to that museum and to everything in it.
We reserve the right to remove content or restrict access if these Terms are violated.
6. Account Responsibility and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Notify us promptly if you believe your account has been compromised.
7. Pricing and Billing
The app is free to use, with up to three heirlooms in each museum. Everything you add is yours to keep, listen to, edit, and browse, whether or not you ever pay. We never delete your content because you have not paid.
A one-time purchase (“Family Museum”) removes the heirloom limit for one museum. It belongs to the museum, not to a person, so every member of that museum is covered, and a museum is never charged for twice. There is no subscription.
You can buy through Apple’s App Store on your iPhone or on myheirlooms.com. The price is shown before you buy. A founding price may be offered for a limited period; when it applies, we say so. Prices may change over time; a change never affects a purchase you have already made.
Purchases of your own museum on myheirlooms.com are processed by Stripe and come with a 30-day money-back guarantee: ask within 30 days of purchase, from the app or from myheirlooms.com/account, and we will refund you in full within two business days. The museum simply returns to the free tier with everything in it.
Gifts are not refundable. A gift is for someone else, and their museum is theirs from the moment it is paid for.
Purchases through the App Store are processed by Apple. Apple’s terms govern those purchases and their refunds; requests go to Apple, and we will help however we can.
“Forever” and “lifetime” mean for the life of the Service. They are not a guarantee that the Service will be available indefinitely.
8. Service Availability and Changes
The Service is provided on an “as-is” and “as-available” basis. While we aim for reliability, we do not guarantee uninterrupted or error-free operation.
We may add, modify, suspend, or discontinue features at any time, including introducing paid plans or usage limits in the future.
9. Termination
You may stop using the Service at any time.
We may suspend or terminate access if we reasonably believe you have violated these Terms, created risk or legal exposure, or misused the Service.
Upon termination, reasonable efforts will be made to allow you to export or delete your Content, subject to legal or technical limitations.
10. Disclaimers and Limitation of Liability
To the maximum extent permitted by law: (a) the Service is provided without warranties of any kind, express or implied; and (b) the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, loss of Content, or reliance on AI-generated outputs.
Some jurisdictions do not allow certain limitations, so these may not apply to you.
11. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.
12. Operator
The Service is operated by MyHeirlooms Inc., Washington, United States.
13. Assignment
We may assign or transfer these Terms, in whole or in part, in connection with a merger, reorganization, sale of assets, or transfer of the Service.
14. Contact
Questions about these Terms may be sent to: support@myheirlooms.com
MyHeirlooms Inc.
Washington, United States